info is sent out upon shipping, when email address is
are a company that prides itself in selling quality
supplies. Because of this, there is virtually no risk
involved when you buy from us. Most of our equipment
carries some warranty which is handled by the manufacturer.
It is the buyers responsibility to know if and what
this is before buying. We DO NOT accept general returns
on merchandise. Do not send any unauthorized returns
to our company or shipments will be refused. If there
is a warranty issue, contact us and we will assist you
in getting a part or repair.
items are in stock, some are not. Please confirm status
before ordering items needed immediately. Be aware that
some shipments are "split shipped" in more
that one box and there is the possibility of separate
packaging is badly damaged and you feel it is likely
that contents are damaged, refuse the shipment so that
we can replace the item. If you find your contents are
damaged after delivery. DO NOT DISCARD any packaging
or parts. Contact us immediately so that we can file
a claim with the shipper.
have sold hundreds of tents, they are all high quality
and we have hundreds of satisfied customers. However
there are a few simple things that you should know before
you make the decision to purchase.
Video 1) Pop-ups can be broken when not used or
folded properly. We will not refund tents that have
been bent or broken by improper handling.
the tent is incredibly simple but please do not purchase
the tent before viewing the video.
do not attempt to fold the tent before viewing the folding
tents are top quality but some may have minor scuff
marks on the yellow piping from when the tents are folded
in the factory or rubbing that may have occurred during
shipping. This occurs because the rods are highly pressurized
against the fabric. To most, this is not a concern or
even noticed should be understood.
graphics shown are on the demo models only. Tents do
not come with our logo printed on them.
2) Click here to see
the video showing the tent being folded up.